Perennial Property Services (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, or use our services.
1. Who we are
Perennial Property Services provides garden maintenance, landscaping, irrigation, turfing, lawn care and related outdoor property services in Northern Sydney.
Contact details:
Perennial Property Services
Phone: 0489 070 778
Email: greg@perennialps.com.au
2. What personal information we collect
We may collect personal information that is reasonably necessary for our business functions and activities, including:
- your name
- phone number
- email address
- property address or service address
- suburb and location details
- information about the services you are interested in
- information you provide in contact forms, quote requests, emails or phone calls
- records of our communications with you
- website usage information such as IP address, browser type, pages visited and general analytics data
3. How we collect personal information
We may collect personal information directly from you when you:
- fill out a contact form or quote form on our website
- call, email or otherwise contact us
- enquire about our services
- engage us to provide services
- interact with our website
We may also collect limited technical information automatically through website analytics tools, cookies or similar technologies.
4. Why we collect your personal information
We collect, hold, use and disclose personal information for purposes including:
- responding to enquiries and quote requests
- providing our services
- communicating with you about bookings, scheduling and service delivery
- preparing estimates, invoices and related documents
- improving our website and services
- maintaining internal business records
- complying with legal and regulatory obligations
5. Cookies and website analytics
Our website may use cookies or similar technologies to help us understand how visitors use the site and to improve website performance and user experience.
Cookies generally do not identify you personally, but they may collect technical and browsing information such as your IP address, device type, browser and pages viewed.
You can usually manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
6. Disclosure of personal information
We may disclose your personal information where reasonably necessary for the purposes described in this policy, including to:
- our employees, contractors or service providers who help us operate the business
- website hosting, IT, analytics or administrative service providers
- professional advisers such as accountants, insurers or legal advisers
- government authorities, regulators or other parties where required or authorised by law
We do not sell personal information to third parties.
7. Overseas disclosure
We generally aim to use service providers located in Australia, but some third-party technology providers such as website hosting, email, analytics or software platforms may store or process information outside Australia.
Where this occurs, we take reasonable steps to work with reputable providers and protect personal information appropriately.
8. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
These steps may include:
- secure email and device access
- password protection
- restricted access to business records
- use of reputable website and hosting providers
While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure. Because of this, we cannot guarantee absolute security.
9. Access to and correction of personal information
You may request access to the personal information we hold about you, and you may request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact us using the details set out below. We may need to verify your identity before processing your request.
10. Marketing communications
From time to time, we may send you information about our services if you have contacted us, requested a quote, or otherwise engaged with us.
You can request that we stop sending marketing communications at any time by contacting us directly.
11. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies or content of those third parties. We encourage you to review their privacy policies separately.
12. Complaints
If you have a complaint about how we have handled your personal information, please contact us using the details below. We will review your complaint and respond within a reasonable time.
13. Contact us
If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:
Perennial Property Services
Phone: 0489 070 778
Email: greg@perennialps.com.au
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations. The latest version will always be available on our website.